Certificate & Field Service Software for Scale Dealers_new

Scale Industry Software

For companies that service and maintain weigh and measurement equipment, you work in a highly regulated industry where reliability and efficiency come first.

Certificate Management + Mobile Field Service in ONE SYSTEM

As a busy weight and scale service company, you have many important tasks. From keeping track of upcoming calibrations, to scheduling your scale technicians, managing inventory, handling certificates, sales quoting, and customer billing, your operations are complex. Optimize it all within a single service management software platform.

Get the power of automated service and certificate management and gain a competitive edge.

Service Scheduling & Dispatching

Dispatch your service technicians with ease
When it comes to maintaining weighing & measurement equipment and gauges, you’ll ensure that no calibration service is ever missed when Miracle Service’s certificate management system auto-generates your calibration visits for you. Scheduling emergency and repair services are also easily and efficiently dispatched and all appointments are managed with a drag-and-drop scheduling calendar. A work order with multiple scale calibrations and multiple technicians can be generated in seconds, then sent directly to the technician’s mobile device. The dispatcher maintains a comprehensive view so they monitor all service calls in progress and set-up escalations and notifications using the Event Manager so nothing falls through the cracks.

Certificate Management System

Track and maintain critical records to meet regulatory compliance
Improve the efficiency of your on-site calibrations with custom online inspection reports and calibration certificates. Using a mobile application, your technicians complete their calibrations and their electronic Adobe forms which can be signed, saved, sent and stored! By reducing the time technicians take entering the same information on each calibration report it will reduce the time to complete the visits. You also have the option to give your customers electronic access to their completed certificates via a secure website login. Allow customers to open service calls, order parts, view jobs, view and print completed certificates with 24/7 online certificate management.

Service Contracts & Calibration Schedules

Stay on top of which calibrations are coming due
Discover the benefits of a proactive scale service management system. You’ll reduce time spent on handling next due calibration schedules when you have a system that manages every device’s specific PM schedule, and auto-generates calibration visits for you. Your centralized contract management in Miracle Service will drive the scheduling and auto-generate proper billing for each visit. Contract profitability reporting will let you know the value of each customer contract – information which is critical to maximizing profitability.

Mobile Technician Console

Online access for your technicians – no matter where they are
Ensure your technicians can view up to date customer and scale equipment information, see equipment service history, access their job list, update task tickets, capture signatures and print work orders from the field. For calibration or inspection calls, certificate creation and management is streamlined when your scale technicians can record the data using their tablets or laptops on an electronic form which is then saved and uploaded to your centralized Miracle Service database. Maintain ISO, FDA and other regulatory standards. No internet access? Not a problem. Electronic forms can be used without internet, or add the off-line module for Work Order access while out of coverage.

Standard Features:

  • Service Call Management
  • Visual ‘drag & drop’ Technician Scheduling
  • Inventory, Parts Management & Stock Control
  • Service Contract Administration
  • Sales Order Processing & Sales Invoicing
  • Purchase Order Management
  • Preventative Maintenance
  • Management Reporting
  • Document Management

SEE ALL FEATURES

FAQ about service and certificate management systems:

Calibration management software organizes your calibration schedule to ensure that your calibration and inspection visits are preformed on time and in accordance with proper regulatory standards.  Each device’s individual PM schedule, history and documentation is managed so that technicians can be efficiently scheduled and due dates met. A good calibration management software can also provide customer access for 24/7 self-service of calibration reports.
Yes! Miracle Service uses Adobe forms so the look can be completely customized and standards compliance can be maintained. Your scale calibration certificates can include multiples tests, data fields, drop-down fields, signature and calculations as needed. Personalized with your company logo and contact details, your calibration certificates and inspection reports are customized for you.
Of course.  Access to completed certificates and forms can be made available to your chosen customers via your on-line Customer Self-Service Portal.  You also have the choice to make the completed certificates and reports available directly after they have been completed by the technician using the Mobile Field Technician Console, or only after manager or inspection approval.

Miracle Service provides the personalized service solution scale dealers need today, with the ability to expand for future business needs.

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