Administration Guide and User Manual
  • Latest version of the Miracle Service User Guide

    This document is the latest version of the User Guide that is installed with Miracle Service.

     Hint: Also found under the ‘Help’ pull-down menu in Miracle Service.

Other Guides & Manuals
  • Setting Up ‘Views’ and ‘My Preferences’

     Quick Reference Guide.

  • Report Editor Manual

    Quick Start Guide

    User Manual – More detailed instructions on the features and use of the Report Editor.

  • Visual Scheduler User Guide

     User Guide

  • Dashboard Guide (available with SQL version)

     User Guide

  • Mobile Field Technician Console

     Set-Up Guide
    Using the QR Code Feature for Labels and Scanning

  • Customer Self-Service Portal

    Set-Up Guide

  • Microsoft IIS Instructions

    Microsoft IIS Instructions

  • Customer Relationship Manager (CRM)

     Set-Up Guide

    Quick Start User Reference Sheet

  • Meter Center Guide

    How to set-up and use the Automated E-mail Meter Reading service for Miracle Service.

  • Period Billing Process and Meter Billing

     Quick reference PowerPoint slides showing the steps involved in the period billing process. This takes you from creating model class templates, equipment records and service contracts, through to generating and approving a period billing invoice.