August 29, 2022

9 Steps to building a strong customer service team

There's no denying that customer service is a vital part of any business. After all, without satisfied customers, your business simply wouldn't exist. But what goes into building a strong customer service team? In this blog post, we'll give you a few tips.
August 26, 2022

Upgrade to Miracle Service Version 10.3.0.0.

Attention Miracle Service users! If you haven't yet upgraded, we encourage you to check out the latest version. This release includes several new features and improvements.
May 17, 2022

Feature Spotlight: Compatible Parts

We have added a compatible parts feature that is based on Model Families, so you can now choose to show compatible parts ‘By Special Price’ or ‘By Model Family’.
April 18, 2022

Do you need to find another good technician?

What if you could free up one hour per day for each technician by reducing the amount of time they spend on trips back and forth to the office, inefficiently completing calibration reports, or ordering parts?
March 17, 2022

Five Reasons Your Business Should Be Concerned About Ransomware

Unfortunately, security breaches are on the increase. Ransomware is especially concerning because of the potentially dramatic and negative effects on your business and personnel. A successful ransomware attack can be embarrassing, expose trade secrets, lead to blackmail attempts, and result in huge losses in income and expenses for recovery. To prevent ransomware from becoming your problem, follow good security practices.
February 14, 2022

Click Fraud is a Real Problem That Can Eat Your Profits

Pay per click is a great way to drive traffic to your site, storefront, or webpage. You must monitor the statistics to ensure that your campaigns are producing results in producing acceptable profits. Make use of the tools provided by your pay per click platform to determine if someone or something is fraudulently clicking on your advertisements so you can stop the problem quickly.
February 7, 2022

Email Deliverability

Businesses depend on email to deliver important information to their customers, employees, stakeholders, and others. Unfortunately, many messages never reach receipt inboxes due to misconfigured SPF, DMARC, and DKIM records on the sender’s domain name. Additionally, the senders IP address or domain name might be added to spam black lists, spam filters, and even recipient email filters. This article has tips on what can go wrong and what can be done about it. By understanding email deliverability, you can effectively improve the odds of your messages being read.
December 16, 2021

A New Way to Manage Your Business

Miracle Service is a simplified service management software designed to equip you with everything your service business needs to increase its efficiency, streamline its procedures, and become more profitable. Over 5,000 users in 45 different countries take advantage of this software to dramatically improve the service they deliver to their customers, often increasing service revenues and profitability by 20% or even more.
April 5, 2021

When Was the Last Time Your Employees Received Training?

Ensuring that new employees are trained correctly to minimize the potential for errors and downtime is essential to keep your service business running smoothly. Whenever an employee leaves your company, there is always the possibility that their knowledge of your Miracle Service system will leave with them. The most common approach is to get another employee to train them, but this method presents several problems.