Traditionally, running a service business can be challenging. One of the main reasons is that it is not uncommon for companies to work with the same tools they’ve used for years to schedule work, track existing jobs, manage their inventory, as well as invoice and collect payment from their customers. Often, you’ll find service managers pulling their hair out because they struggle with using applications such as Excel and Google Docs to manage their team of technicians and manually transfer data into their accounting package, to bill their clients.
Would you be excited to learn that there is no need to run a service business using obsolete tools and manual procedures or software that is not built for your industry? Think of the productivity improvements you’d experience taking advantage of the features of software specifically designed to optimize managing service businesses.
Miracle Service is a simplified service management software designed to equip you with everything your service business needs to increase its efficiency, streamline its procedures, and become more profitable. Over 5,000 users in 45 different countries take advantage of this software to dramatically improve the service they deliver to their customers, often increasing service revenues and profitability by 20% or even more.
Excellent service begins with scheduling, and our Technician and Field Service Scheduling software lets you deliver technicians to the right place, at the right time, and with the parts needed to get the job done. Using the system, your operators will be able to schedule service calls in seconds, improve response times, and deliver excellent customer experiences.
Using the Mobile Field Technician console, you eliminate the need to wait for service team members to personally deliver paperwork to the office. By using mobile technology such as smart phones, tablets, and laptops, technicians gain real-time access to open service tickets, view customer data, examine service history, and look up any other information they may need.
By integrating with over 20 standard accounting packages, including QuickBooks® and Sage 50®, the normally cumbersome task of entering maintenance contract billings is seamless and automated. This eliminates the possibility of double entries and ensures accuracy of invoicing.
Many businesses struggle with inventory management. Our intelligent inventory control system tracks parts, usage trends, and monitors supplies. It also ensures that customers are properly billed for every part used.
Getting accurate reports and statistics is a breeze since all information about customers, inventory, technicians, and job status is maintained in a centralized, easy to access form. You’ll be able to use over 130 standard reports, giving you contract profitability analysis, performance and productivity statistics, and clear and comprehensive status reports. This only touches on
the benefits gained by migrating to Miracle Service. Once you’ve installed the software, you’ll quickly see improvements in the efficiency of technicians and other staff, workflows, operations, billing, and virtually every other department of your business.
Contact us today to schedule a demo so you can see the benefits for yourself.